Feedback

Collect website feedback.

Add this pop-up form to your website to collect customer feedback.

Follow up with customers and show them you not only listen, but deliver.

With the feedback component you can:

  • Gain feedback on customer satisfaction.
  • Collect user name, email, page location and browser details.
  • Review and delete submissions.

Switch between three modes to capture feedback: basic, customer sentiment, or categories.

Basic

public and admin view of feedback app

Customer Sentiment

public and admin view of feedback app showing sentiment

Categories

public and admin view of feedback app showing categories

Prerequisites

  • The Drop-in-apps require a minimum Squiz Matrix version of 5.4.5.0 or above and are only available for Squiz customers with an active support agreement, please see Terms of Use and Disclaimer.

Full features list

Current feedback app features:

  • Gauge and report on whether customers are happy or not
    Switch between basic feedback or the ability to capture customer sentiment and basic feedback.
  • Improve the quality of feedback submissions
    Optionally make the name and email fields mandatory to avoid spam and to make it easier to reply directly to well formed email addresses.
  • Provide more context with your feedback
    Switch between basic feedback or the ability for end users to tell admins if they have new ideas, whether they like something, or if something is not working.
  • Instantly add the ability to improve your digital service
    Make it easier to improve your digital services right from inside your site by collecting feedback along with the user name, email, and page location and browser details for troubleshooting.
  • Easy setup and configuration
    Don’t waste time logging into other products and visiting multiple screens. Stay on the same page to review and delete site feedback.
  • Rapidly review and delete feedback items
    Stay in the same page (where the app is installed) to review feedback, mark items as read/unread, and delete items you no longer want in the list.
  • Clean and simple design - adapts to site look and feel
    The app fits seamlessly to existing site designs and provides settings to quickly customise styles to match branding.
  • Display the feedback icon anywhere in your page
    Choose to display the feedback icon top left, top right, bottom left, bottom right, or literally anywhere you like in the page.
  • Unlimited feedback queries
    Let your audience provide as much feedback as they like about any one of your web pages, blog articles, products, or digital services.
  • Works everywhere
    Support for many mobile and desktop devices, cross-browser compatible, and can be translated into any language.
  • Protect from spam and abuse
    Integrated reCAPTCHA (when not logged in) to protect your feedback from spam and abuse. reCAPTCHA uses an advanced risk analysis engine and adaptive challenges to keep automated software from engaging in abusive activities. It does this while letting your valid users pass through with ease.
  • Ensure the user always sends uniform data
    Data cleansing techniques are performed on all data sent by the feedback form. The app finds, removes, or corrects data to improve quality and usability of the feedback items that need to be reviewed.
  • Accessibility in mind
    Ensure assistive technologies can interpret dynamic features using current techniques from WAI-ARIA and WCAG 2.1.
  • Lightning fast performance
    Delivered by a smart CDN which makes sure the app loads and responds quickly, no matter where the user is located.
  • Auto upgrades
    Get new features as they ship, with no complex upgrade procedures. When an app updates automatically there is no need to change anything in Matrix. When it comes time to upgrade Matrix, no need to touch the app!

Feedback app features that can be achieved with a small amount of technical work in Matrix:

  • Hide and show the feedback icon based on specific requirements
    Get a Matrix implementer to wrap app the embed snippet in any number of content rules e.g. only show the feedback icon in one part of your site, or only on specific pages.
  • View the feedback icon based on permissions
    Get a Matrix implementer to wrap the embed snippet in the logic needed to limit feedback accessibility to guests, registered users or both, or blocks user access by cookie, IP and username.

The Feedback app requires a special Matrix connector package to be installed (by Squiz Support at no charge!) prior to dropping your app snippets into your website. The connector package allows for Drop-in-apps Connector Assets to be created which handles authentication between Matrix logged in users and the apps platform.

Once Squiz Support has installed the connector package, please visit the Matrix manuals website to review how best to configure the Drop-in-apps Connector Asset and then install your apps.

[1.2.1] - 2019-06-18

This release brings the following enhancements to get more out of your Feedback app.

Fixed:

  • The feedback admin screen does not load if it contains feedback items older than 30 days
  • Using keyboard navigation in the feedback admin screen shows two messages highlighted instead of one
  • Reopening the feedback admin screen after viewing a category shows the wrong feedback items

[1.2.0] - 2019-05-15

This release brings the following enhancements to get more out of your Feedback app.

Changed:

  • You can now have users submit feedback into one of three categories
    • To enable, select "Category and text" for the Feedback Type in admin settings
    • Once enabled, users must pick a feedback category before submitting feedback
    • Received feedback can be filtered by category in admin mode
  • You can now have users submit feedback with a rating
    • To enable, select "Rating and text" for the Feedback Type in admin settings
    • Once enabled, users must pick once of five face-based ratings before submitting feedback
    • Received feedback can be filtered by rating in admin mode, and an average rating is also shown
  • You can now require users to supply a name and email when submitting feedback
  • When logged in as an admin, the feedback icon will now always shows the number of unread items, even if it is zero

[1.1.0] - 2019-03-27

This release brings the following enhancements to get more out of your Feedback app.

Changed:

  • When logged in as an admin, a new settings screen is available by clicking the new cog icon
  • The email address that feedback is sent to can now be customised on the new Feedback Settings screen
  • The feedback icon can now be changed to one of four images, in both light and dark options
  • The total number of feedback items is now shown in the admin screen
  • The list of feedback messages in the admin screen has been redesigned to improve readability

Fixed:

  • Some URLs are requested twice, each using different case, which results in some 404 requests
  • Using tabbing to navigate inside the admin screen is inconsistent when using Safari

[1.0.1] - 2019-03-07

This release brings the following enhancements to get more out of your Feedback app.

Changed:

  • Received feedback messages in admin mode can now be navigated using the keyboard
  • Feedback admin screen now loads slightly faster, especially on slow connections

Fixed:

  • After marking a feedback message as unread, the message is not marked as read when viewing it again
  • UI translations not being updated when new versions are released

[1.0.0] - 2019-02-13

Initial release of Feedback app:

  • See features list

Price Free
PreviewDemo
Version1.2.1
TypeDrop-in-app
Min. Matrix Version 5.4.5.0
For Squiz Matrix
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